Healthcare System Intranet Redesign Project

Healthcare System Intranet Redesign Project

The client’s site—which housed more than 1,500 pages of content and serviced more than 10,000 employees across 10 locations—was visually dated, poorly organized and published on an archaic platform.

We went on a mission to find out what was causing employees the most frustration. That meant extensive interviews, focus groups, and user surveys to identify their most critical tasks and most common pain points.

Then we created a new site architecture, navigation and design that’s more task-oriented—making it easier for employees to get to the tools, assets and information they need most.

The results were immediate. Traffic increased by over 200%, page views increased by 61% and time spent on the site (for the right reasons) went up by 700%.

Project Description

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The client’s site—which housed more than 1,500 pages of content and serviced more than 10,000 employees across 10 locations—was visually dated, poorly organized and published on an archaic platform. We went on a mission to find out what was causing employees the most frustration. That meant extensive interviews, focus groups, and user surveys to identify […]

Project Details

Client
Date February 18, 2015
Categories Consulting, Intranet

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